Privacy policy

Last updated January 01, 2024
This privacy notice for NEUROSHOP LIMITED (doing business as NEUROSHOPand BOODFOOD)
(“we”, “us”, or “our”), describes how and why we might collect, store, use, and/or share (“process”)
your information when you use our services (“Services”), such as when you:
– Visit our website at https://neuroshop.tech, or any website of ours that links to this privacy notice
– Download and use our mobile application (NEUROSHOP), or any otherapplication of ours that
links to this privacy notice
– Engage with us in other related ways, including any sales, marketing, orevents
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and
choices. If you do not agree with our policies and practices, pleasedo not use our Services. If you still
have any questions or concerns, please contact us at [email protected].
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more details
about any of these topics by clicking the link following eachkey point to find the section you are
looking for.
What personal information do we process? When you visit, use, or navigate ourServices, we may
process personal information depending on how you interact withus and the Services, the choices you
make, and the products and features you use. Learn more about personal information you disclose to
us.
Do we process any sensitive personal information? We do not process sensitive personal
information.
Do we receive any information from third parties? We do not receive any information from third
parties.
How do we process your information? We process your information to provide, improve, and
administer our Services, communicate with you, for security and fraud prevention, and to comply with
law. We may also process your information for other purposes with your consent. We process your
information only when we have a validlegal reason to do so. Learn more about how we process your information.
In what situations and with which types of parties do we share personal information? We may
share information in specific situations and with specific categories of third parties. Learn more about
when and with whom we share your personal information.
How do we keep your information safe? We have organisational and technical processes and
procedures in place to protect your personal information. However, noelectronic transmission over the
internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise
or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat
our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.
What are your rights? Depending on where you are located geographically, theapplicable privacy law
may mean you have certain rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The easiest way to exercise your rights is by visiting
https://neuroshop.tech/en, or by contacting us. We will consider and act uponany request in accordance
with applicable data protection laws.
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services,
express an interest in obtaining information about us or our Services and merchants goods, when you
participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the
context of your interactions with us and the Services, the choices you make, and the products and
features you use. The personal information we collect may include the following:
– names
– phone numbers
– email addresses
– passwords
– contact preferences
– contact or authentication data
– debit/credit card numbers
– information about the merchants and their goods of interest to you
Sensitive Information. We do not process sensitive information.
Payment Data. We may collect data necessary to process your payment if you makepurchases, such
as your payment instrument number, and the security code associated with your payment instrument.
All payment data is stored by:
– Portmone (for users from Ukraine)
– MAIB (for users from Moldova)
– PayTabs (for users from UAE)
– Stripe (for users from other regions).
You may find their privacy notice link(s) here:
– https://stripe.com/privacy
– https://www.portmone.com.ua/r3/docs/pas.pdf
– https://www.maib.md/files/Extras%20Politica_date_personale_MAIB_2021.pdf
– https://site.paytabs.com/en/privacy-policy/.
Application Data. If you use our application(s), we also may collect the following information if you
choose to provide us with access or permission:
a) Geolocation Information. We may request access or permission to track location-based
information from your mobile device, either continuously or while you are using our mobile
application(s), to provide certain location-based services. If you wish to change our access or
permissions, you may do so in your device’s settings.
b) Mobile Device Access. We may request access or permission to certain features from your mobile
device, including your mobile device’s bluetooth, camera, sms messages, and other features. If
you wish to change our accessor permissions, you may do so in your device’s settings.
c) Mobile Device Data. We automatically collect device information (such as yourmobile device ID,
model, and manufacturer), operating system, version information and system configuration
information, device and application identification numbers, browser type and version, hardware
model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy
server). If you are using our application(s), we may also collect information about the phone
network associated with your mobile device, your mobile device’s operating system or platform,
the type of mobile device you use, your mobile device’s unique device ID, and information about
the featuresof our application(s) you accessed.
d) Push Notifications. We may request to send you push notifications regarding your account or
certain features of the application(s). If you wish to opt out from receiving these types of
communications, you may turn them off in yourdevice’s settings.
This information is primarily needed to maintain the security and operation of our application(s), for
troubleshooting, and for our internal analytics and reporting purposes.
All personal information that you provide to us must be true, complete, and accurate,and you must notify
us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device
characteristics — is collected automatically when you visit ourServices.
We automatically collect certain information when you visit, use, or navigate the Services. This
information does not reveal your specific identity (like your name or contact information) but may include
device and usage information, such as your IPaddress, browser and device characteristics, operating
system, language preferences, referring URLs, device name, country, location, information about how
and when you use our Services, and other technical information. This information isprimarily needed to
maintain the security and operation of our Services, and for ourinternal analytics and reporting purposes.
Like many businesses, we also collect information through cookies and similartechnologies.
The information we collect includes:
a) Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance
information our servers automatically collect when you access or use our Services and which we
record in log files. Depending on how you interact with us, this log data may include your IP
address, device information, browser type, and settings and information about your activity in the
Services (such as the date/time stamps associated with your usage, pages and files viewed,
searches, and other actions you take such as which features you use), device event information
(such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
b) Device Data. We collect device data such as information about your computer,phone, tablet, or
other device you use to access the Services. Depending on the device used, this device data may
include information such as your IP address (or proxy server), device and application identification
numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier,
operating system, and system configuration information.
c) Location Data. We collect location data such as information about your device’s location, which
can be either precise or imprecise. How much information we collect depends on the type and
settings of the device you use to access the Services. For example, we may use GPS and other
technologies to collect geolocation data that tells us your current location (based on your IP
address). You can opt out of allowing us to collect this information either by refusing access to
the information or by disabling your Location setting on yourdevice. However, if you choose to
opt out, you may not be able to use certain aspects of the Services.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate
with you, for security and fraud prevention, and to comply with law. We may also process your
information for other purposes with your consent.
We process your personal information for a variety of reasons, depending onhow you interact
with our Services, including:
a) To facilitate account creation and authentication and otherwise manageuser accounts. We
may process your information so you can create and login to your account, as well as keep your
account in working order.
b) To deliver and facilitate delivery of services to the user. We may processyour information to
provide you with the requested Service.
c) To respond to user inquiries/offer support to users. We may process your information to
respond to your inquiries and solve any potential issues you might have with the requested
service.
d) To send administrative information to you. We may process your information to send you
details about merchant’s products and our Services, changes toour terms and policies, and other
similar information.
e) To fulfil and manage your orders. We may process your information to fulfil and manage your
orders, payments, returns, and exchanges made through theServices.
f) To save or protect an individual’s vital interest. We may process your information when
necessary to save or protect an individual’s vital interest,such as to prevent harm.
g) To enable user-to-merchant communications. We may process your information to facilitate
direct interactions between you and the merchant while using the Vending Machines and
purchasing specific goods. This could include inquiries, support requests, order updates, and
feedback, enhancing customer service and transaction efficiency. This processing is essential for
effective communication in commercial activities, ensuring users can directly engage with
merchants for their specific needs and queries.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESSYOUR INFORMATION?
In Short: We only process your personal information when we believe it is necessaryand we have a
valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with
laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights,
or to fulfil our legitimate business interests.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explainthe valid legal
bases we rely on in order to process your personal information. As such, we may rely on the following
legal bases to process your personal information:
a) Consent. We may process your information if you have given us permission (i.e. consent) to use
your personal information for a specific purpose. You can withdraw your consent at any time.
Learn more about withdrawing your consent.
b) Performance of a Contract. We may process your personal information whenwe believe it is
necessary to fulfil our contractual obligations to you, including providing our Services or at your
request prior to entering into a contract with you.
c) Legal Obligations. We may process your information where we believe it is necessary for
compliance with our legal obligations, such as to cooperate with a law enforcement body or
regulatory agency, exercise or defend our legal rights, or disclose your information as evidence
in litigation in which we are involved.
d) Vital Interests. We may process your information where we believe it is necessary to protect your
vital interests or the vital interests of a third party, such as situations involving potential threats to
the safety of any person.
In legal terms, we are generally the “data controller” under European data protection laws of the personal
information described in this privacy notice, since we determine the means and/or purposes of the data
processing we perform. This privacy notice does not apply to the personal information we process as a
“data processor” on behalf of our customers. In those situations, the customer that we provide services
toand with whom we have entered into a data processing agreement is the “data controller” responsible
for your personal information, and we merely process your information on their behalf in accordance
with your instructions. If you want to know more about our customers” privacy practices, you should read
their privacy policies and direct any questions you have to them.
4. WHEN AND WITH WHOM DO WE SHARE YOURPERSONAL INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the
following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may shareyour data with thirdparty merchants, service providers, contractors, or agents (“third parties”) who perform services for us
or on our behalf and require access to such information to do that work. The categories of third parties
we may share personal information with are as follows:
– Merchants (sellers of the goods from Vending Machines)
– Payment Processors
We also may need to share your personal information in the following situations:
a) Business Transfers. We may share or transfer your information in connection with, or during
negotiations of, any merger, sale of company assets, financing,or acquisition of all or a portion of
our business to another company.
b) When we use Google Maps Platform APIs. We may share your informationwith certain Google
Maps Platform APIs (e.g. Google Maps API, Places API).
c) Affiliates. We may share your information with our affiliates, in which case wewill require those
affiliates to honour this privacy notice. Affiliates include our parent company and any subsidiaries,
joint venture partners, or other companies that we control or that are under common control with
us.
d) Business Partners. We may share your information with our business partners to offer you
certain products, services, or promotions.
e) Offer Wall. Our application(s) may display a third-party hosted “offer wall”. Such an offer wall
allows third-party advertisers to offer virtual currency, gifts, or other items to users in return for
the acceptance and completion of an advertisement offer. Such an offer wall may appear in our
application(s) and be displayed to you based on certain data, such as your geographic area or
demographic information. When you click on an offer wall, you will be brought to an external
website belonging to other persons and will leave our application(s). A unique identifier, such as
your user ID, will be shared with the offer wall provider in order to prevent fraud and properly
credit your account with the relevant reward.
5. DO WE USE COOKIES AND OTHER TRACKINGTECHNOLOGIES?
In Short: We may use cookies and other tracking technologies to collect and storeyour information.
We may use cookies and similar tracking technologies (like web beacons and pixels)to access or store
information. Specific information about how we use such technologies and how you can refuse certain
cookies is set out in our Cookie Notice.
6. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfil the purposesoutlined in this privacy
notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this
privacy notice, unless a longer retention period is required orpermitted by law (such as tax, accounting,
or other legal requirements). No purpose in this notice will require us keeping your personal information
for longer than the period of time in which users have an account with us.
When we have no ongoing legitimate business need to process your personal information, we will either
delete or anonymise such information, or, if this is not possible (for example, because your personal
information has been stored in backuparchives), then we will securely store your personal information
and isolate it from any further processing until deletion is possible.
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
In Short: We aim to protect your personal information through a system oforganisational and technical
security measures.
We have implemented appropriate and reasonable technical and organisational security measures
designed to protect the security of any personal information we process. However, despite our
safeguards and efforts to secure your information, no electronic transmission over the Internet or
information storage technology can be guaranteed to be 100% secure, so we cannot promise or
guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our
security and improperly collect, access, steal, or modify your information. Although we will do our best
to protect your personal information, transmission of personal information to and from our Services is at
your own risk. You should only access theServices within a secure environment.
8. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and
Switzerland, you have rights that allow you greater access to andcontrol over your personal information.
You may review, change, or terminate your account at any time.
In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data
protection laws. These may include the right (i) to request access andobtain a copy of your personal
information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal
information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making.
In certain circumstances, you may also have the right to object to the processing of your personal
information. You can make such a request by contacting us by using the contact details provided in the
section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.
We will consider and act upon any request in accordance with applicable dataprotection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal
information, you also have the right to complain to your Member Statedata protection authority or UK
data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information
Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal information,
you have the right to withdraw your consent at any time. You can withdraw your consent at any time by
contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below or updating your preferences.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor,
will it affect the processing of your personal information conducted in reliance on lawful processing
grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribefrom our marketing
and promotional communications at any time by clicking on the unsubscribe link in the emails that we
send, Log into accounts on the app and adjust their communication preferences, or by contacting us
using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?”
below. You will then be removed from the marketing lists. However, we may still communicate with you
— for example, to send you service-related messages that are necessary for theadministration and use
of your account, to respond to service requests, or for other non-marketing purposes.
Account Information
If you would at any time like to review or change the information in your account orterminate your
account, you can:
– Log in to your account settings and update your user account.
– Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information
from our active databases. However, we may retain some information in our files to prevent fraud,
troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with
applicable legal requirements.
Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you
prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you
choose to remove cookies or reject cookies, thiscould affect certain features or services of our Services.
If you have questions or comments about your privacy rights, you may email us [email protected].
9. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track
(“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your
online browsing activities monitored and collected. At this stage no uniform technology standard for
recognising and implementing DNT signals has been finalised. As such, we do not currently respondto
DNT browser signals or any other mechanism that automatically communicates your choice not to be
tracked online. If a standard for online tracking is adopted thatwe must follow in the future, we will inform
you about that practice in a revised version of this privacy notice.
10.DO WE MAKE UPDATES TO THIS NOTICE?
In Short: Yes, we will update this notice as necessary to stay compliant with relevantlaws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated
“Revised” date and the updated version will be effective as soon as it is accessible. If we make material
changes to this privacy notice, we may notify you either by prominently posting a notice of such changes
or by directly sending you a notification. We encourage you to review this privacy notice frequentlyto be
informed of how we are protecting your information.
11.HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at [email protected] or
contact us by post at:
NEUROSHOP LIMITED
71-75 Shelton Street, Covent Garden
London WC2H 9JQ
United Kingdom
If you are a resident in the United Kingdom, we are the “data controller” of your personal information.
We have appointed NEUROSHOP LIMITED to be our representative in the UK. You can contact them
directly regarding our processing of your information, by email at [email protected], by visiting
https://neuroshop.tech,by phone at +44 800 707 4217, or by post to:
71-75 Shelton Street, Covent Garden
London WC2H 9JQ
England
12.HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
Based on the applicable laws of your country, you may have the right to request access to the personal
information we collect from you, change that information, or delete it. To request to review, update, or
delete your personal information, please visit: https://neuroshop.tech/en.